KK SECURITY: OUR PEOPLE
Skilled, experienced, and dedicated
to providing exceptional
customer service.
Supported by top-tier training and wellbeing programs, the team at KK Security plays a crucial role in delivering our unmatched customer service and satisfaction.
HOW WE SUPPORT OUR PEOPLE
At KK Security, we recognize that our people are at the heart of our business. While market-leading technology is essential, it’s our exceptional service and attention to detail that keeps our clients coming back time and time again.
Technology is powerful and enables companies to achieve significant savings on security costs compared to manned alternatives, but, as we all know, it’s only effective when it’s working properly.
Our service and support teams excel in maintaining regular communication with clients, remotely monitoring systems, and conducting site visits to ensure consistent coverage. We pride ourselves on delivering a level of service that we believe is unmatched in the industry.
Just as our numerous accreditations reflect the high standards of service KK Security provides, the following information highlights our commitment to staff wellbeing, training, and, most importantly, the exceptional service they deliver to you.
Recruitment
For each role we look to fill, the relevant line manager collaborates with HR to create a detailed job description.
A minimum of two face-to-face interviews is required, with some candidates asked to prepare and present a presentation as part of a third interview round.
If suitable candidates are not found within the first three weeks, the job description, advertisement, and salary are reviewed before reposting the job.
Induction process
The first three days for any new employee consist of e-learning modules and presentations covering the following topics:
- Company overview
- Department-specific information
- Health & safety
- Diversity & equality
- Our values
- Our commitment to customer service
- Our charitable initiatives
Integration Plan
A customized 3-month integration plan is developed in collaboration with HR and the employee’s department. This plan is designed to equip the employee with all the necessary information to quickly get up to speed and deliver the high level of service expected from a KK Security team member.
Monthly meetings are held to assess progress and ensure both the employee and KK Security are satisfied with the development. Any areas needing additional training or support are identified and addressed.
12-month development plan
We meticulously plan the first year for each new employee, setting clear targets for training, qualifications, and development. Monthly check-ins are conducted to ensure deadlines are being met and to offer any additional support or training as needed.
Annual appraisal
Our annual appraisal is an in-depth meeting that addresses all aspects of our employees’ needs, progress, wellbeing, and more.
Nothing is off-limits during this discussion. We don’t view our staff as just employees—they are individuals first. Our goal is for them to feel happy, fulfilled, supported, and to know they are in a career where they have opportunities to grow and advance.
Compliance & welfare
We conduct regular compliance visits to ensure our personnel are properly equipped, dressed, and provided with the necessary conditions such as heat and light. This ensures our staff are comfortable in their roles and able to deliver the high level of service we take pride in.
Wellbeing
At KK Security, we go above and beyond with our compliance and welfare visits, conducted every six months, to address the overall wellbeing of our guards. We recognize that mental health challenges can significantly impact an employee’s performance, which is why we make it a priority to ensure our staff are happy both at work and at home. If any issues arise, we are committed to offering the necessary support.
Our approach has helped identify mental wellbeing concerns over the years and directly supported staff members facing difficulties.
Similar to our Fiver Initiative and Waking Watch Initiative, we don’t do this because we have to—we do it because we genuinely care. We strive to be the best company we can be and ensure our employees are properly looked after.
Mental Health First Aiders
Mental Health First Aid (MHFA) is a globally recognized training program designed to equip individuals with the skills needed to identify signs of poor mental health and offer support.
In 2018, it was reported that over 16 million people (one in four) in the UK had experienced mental health issues, leading to a loss of 15.4 million workdays due to stress and mental health problems.
At KK Security, our Mental Health First Aiders are available to provide a safe, confidential space for employees to discuss any challenges they may be facing, whether work-related or personal. We are committed to supporting our staff in any way possible because we believe in caring for our people and helping them lead happy, fulfilling lives.
Personal & career development
Thanks to our staff wellbeing initiatives, we maintain a low staff turnover. We regularly engage with employees to understand their long-term goals, whether 5 or 10 years down the line. Based on these conversations, we create tailored training and development programs to help them achieve their aspirations, fostering mutual growth. At the heart of this approach is our belief that happy, fulfilled employees who feel their lives are on track will deliver higher-quality service and be a pleasure to work with.
Line manager 1-to-1 meetings
We hold monthly, informal check-ins with staff to monitor their well-being and quickly identify any areas that may need attention. These meetings are less structured, allowing employees to freely express their thoughts and concerns. Many of the improvements we’ve made to the company and our practices have come from these regular conversations. Ultimately, it’s about ensuring everyone is happy and maintaining the exceptional service we’re known for.
Satisfaction & feedback
Our HR department does outstanding work in managing all of the above. By conducting regular satisfaction and feedback surveys, we continually improve our processes and ensure that, just like our employees, our HR team is always striving to be the best they can be.
Guard Champion
Our Guard Champion program designates an experienced security guard to take on the role of Guard Champion, similar to the captain of a sports team. This individual serves as a liaison between our guards and management.
It’s well established that employees are more likely to raise concerns with a peer than with a superior, and we want to hear about any issues—positive or negative.
We can only make improvements based on the feedback we receive, and we recognize that our staff, who are directly involved in delivering security services, often have valuable insights that can enhance our service.
Raising issues with management can sometimes be intimidating, which is why the Guard Champion role is in place to foster open dialogue and promote mutual improvement wherever possible.
Code of conduct
At KK Security, we hold our staff to the highest standards of personal conduct. Our company fosters a friendly, respectful, and ethical work environment, and it is the responsibility of every team member to uphold this culture. We encourage this not only within the workplace but also as a guiding principle in everyday life.
Employee Expectations:
- Arrive at work on time.
- Perform the duties of their role to the best of their ability.
- Prioritize the client’s needs.
- Demonstrate respect and helpfulness towards colleagues and clients.
- Be a positive influence within the workplace.
- Maintain honesty and transparency with their line manager.
- Inform their line manager of any significant changes in circumstances, such as criminal charges or court hearings.
- Report any signs of harassment, bullying, victimization, or any behavior contrary to the company’s values to their line manager immediately.
- Represent the company professionally, even outside of the workplace.
- Avoid situations that could potentially damage the company’s reputation.
- Arrive at work in a fit state to perform their duties effectively.
- Treat company property with care and respect.
WHAT OUR
CUSTOMERS SAY
“I am herewith sharing the wonderful news with great joy and pride that UEL security team received the first ever Vice Chancellor and President Excellence Award for their commitment and extended services offered to the university stakeholders during this pandemic time.
This credit goes to the entire team including the KK Security officers who worked on our campuses. I am very grateful for the extended and professional support offered by the KK Security during this tough period by timely providing any ad-hoc request at times in short notice to assist UEL security team to enforce Covid -19 guidelines on campuses to make them Covid secured.
Well Done and Keep the Good Work Up"
